FAQs About Our Domes
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About Shelter Dome?
Shelter Dome is a leading dome tent manufacturer and provider of holistic dome space solutions, offering a range of high-quality dome structures and services.
What products and services does Shelter Dome offer?
We offer great dome structures, along with comprehensive space solutions that encompass site planning to construction.
Does Shelter Dome provide installation services?
For most small dome projects, we recommend following the installation guide to complete the setup. We provide detailed installation manuals and guidance to ensure a smooth and hassle-free installation process. Our team is readily available to assist and answer any questions you may have during the installation.
For special projects or if needed and eligible, we offer on-site installation services worldwide.
Can Shelter Dome assist with campsite planning and interior decoration?
Yes, we offer assistance with campsite planning and interior decoration.
We have a team of experts who can help you optimize your glamping site layout and provide guidance on interior design to create a captivating glamping experience.
Do you offer any additional glamping solutions or accessories?
Yes, we offer a range of additional glamping solutions and accessories to enhance the overall glamping experience. These may include bathrooms, insulation, furniture, lighting, heating and cooling systems, bug protection, and other solutions and accessories.
Contact us for more details on the available options.
Why is there condensation inside the dome?
Water condensation happens when water vapor collects on cold surfaces like windows and walls, due to specific humidity and temperature conditions, known as the dew point.
It can sometimes be unavoidable, especially during cool nights or humid weather with no breeze. A small dehumidifier can help manage it, and many of our customers use one in their domes.
Our domes are also designed with ventilation systems to reduce condensation, and we offer an optional ground sheet to prevent moisture from the ground or deck.
Can your glamping domes be demolished easily?
It is possible and easy to dismantle the glamping domes if they are not going to be used for a period. However, we do not recommend doing so.
Because our glamping domes can withstand extreme weather influences and leaving them in place can help maximise the life of the domes.
Do you also install electricity and plumbing?
We ask our customers to take care of the installation of electricity, water and sewerage with local parties.
If there are already some services to the site, our installation team can, if desired, make the connections from the glamping domes to these facilities. However, we still advise you to contact your local utility suppliers in case there is an emergency and a local installer is required on site.
What is the warranty period for Shelter Dome products?
Our Shelter Dome products come with a warranty period of 1 year, ensuring quality and reliability.
How do I request warranty service or support?
If you require warranty service or support, please reach out to our sales team. They will assist you in addressing any issues or concerns you may have.
Does Shelter Dome offer after-sales assistance and spare parts?
Yes, we provide comprehensive after-sales assistance and support. Additionally, we offer spare parts for our products, ensuring ongoing maintenance and longevity.
How can I get in touch with the Shelter Dome team?
You can easily reach the Shelter Dome team by sending an email to [email protected] or by using the contact form available on our website.
Our dedicated customer service team will promptly respond to your inquiries within 24 hours.
Are there any resources or guides available for more information?
Yes, we provide detailed resources such as catalogs, manuals, and other informative materials on our website's Downloads page.
You can easily download these resources to gain more information about our products, services, and solutions.
How does the approval process work?
The approval process involves obtaining necessary permits and adhering to local regulations. Our team has extensive experience working with diverse approval processes, and we're committed to guiding you through this phase smoothly.
How can I place an order?
You can contact our sales team via chat, email, or phone and we will be more than happy to process your order.
E-mail: [email protected]
United States Phone: +1 424-254-9172
China Phone: +86 13928858552
Do you have pricing information on your website?
No, due to the customized nature of our glamping solutionsand various factors that can affect pricing, we prefer to offer personalized quotations tailored to your specific requirements.
Are there any discounts available for bulk orders?
Yes, for more information and to discuss the details of your order, please contact our sales team.
What are the transport costs?
Our products are produced in China and are delivered from our factory in Guangzhou, China mainland.
In addition to the size and where the shipment is being sent to, there may be additional costs for import duties, taxes and other transport-related costs. We check all these details first, to provide you with a customized transport cost with your quotation.
How long does it take to manufacture and deliver the glamping domes?
For most orders, we have glamping domes in stock and ready for immediate shipment.
However, in the case of bulk purchases or customized orders, the manufacturing time may vary.
Please contact us to discuss your specific requirements, and we will provide you with an estimated timeline for manufacturing and delivery.
Can I track the status of my order during transit?
YES. We provide order tracking services to ensure that you can monitor the progress of your shipment during transit.
How often do domes require maintenance?
Regular maintenance is essential for optimal performance. We recommend inspecting the dome's structural integrity, checking for any wear and tear, and ensuring proper sealing at least twice a year. This proactive approach extends the lifespan of your dome.
What's involved in preparing the site for dome installation?
Site preparation includes clearing the area, ensuring a level foundation, and providing utility connections. Our team can offer the decker drawings and installation guidance, and collaborate with your contractors to ensure a smooth setup.
How should I handle receiving and storing the dome components?
Upon delivery, inspect components for any damage. Store them in a dry, covered area to prevent exposure to the elements. When installing, follow the provided instructions meticulously to ensure a secure and successful setup.
What's the process for placing an order, and what payment options are available?
To place an order, discuss your project details with our team. We offer the payment as a 50% deposit paid in advance, the balance before shipment. The downpayment includes kinds of pre-planning service.
How is the dome assembled?
Dome assembly involves following our comprehensive instructions provided with the kit. The process generally includes connecting the frame, attaching the cover, and integrating necessary features like doors and windows. Our support team is available to assist you throughout the assembly process.
What snow loads can the dome withstand?
Our domes have been proven to withstand a thick layer of snow.
If there is a high chance of snow in your region, we'll provide the dome frame with an extra supporting beam so that it can withstand an even greater load of snow.
Can the dome withstand heavy rainfall?
All our glamping domes can withstand heavy rain because the PVC membranes and transparent panoramic bay windows are waterproof.
In addition to this, the bottom parts of our domes have special waterproof treatment, so they can be used in heavy rainy days.
How do you keep the domes cool in the summer?
In countries where it is often hot for a longer period, an air conditioning unit is usually recommended for installation in our glamping domes.
We advise you to contact a local air conditioning specialist to discuss the possible options.
Are your domes insulated?
You can order insulation cloth to hang in the domes.
It is also possible to insulate the floors of the domes on request. Please contact us to discuss the possibilities.
