FAQ-Frequently Asked Questions
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Shelter Dome is a leading glamping dome manufacturer and provider of holistic glamping solutions, offering a range of high-quality glamping domes and services.
We offers great glamping domes, along with comprehensive glamping solutions that encompass campsite planning to construction.
We provide detailed installation manuals and guidance to ensure a smooth and hassle-free installation process.
Our team is readily available to assist and answer any questions you may have during the installation.
Yes, we offer assistance with campsite planning and interior decoration.
We have a team of experts who can help you optimize your glamping site layout and provide guidance on interior design to create a captivating glamping experience.
Yes, we offer a range of additional glamping solutions and accessories to enhance the overall glamping experience. These may include furnishings, lighting options, heating and cooling systems, and more.
Contact us for more details on the available options.
Water condensation is the result of a natural physical phenomenon – the condensation of water vapor on a cold surface. It occurs at specific parameters of relative humidity and surface temperature (windows, walls), called the dew point.
You might just have to deal with some condensation inside the dome too, sometimes it might be unavoidable. Cool night, with no breeze or humid weather may easily cause it. Despite your best efforts, condensation may form and a small dehumidifier will be a good solution that our customers are using in their domes.
Our domes are designed with proper ventilation systems to minimize condensation. Additionally, we offer a ground sheet for option which prevents the moisture comes from the ground or decker.
It is possible to dismantle the glamping domes if they are not going to be used for a period, however, we do not recommend doing so.
Our glamping domes can withstand extreme weather influences and leaving them in place can help maximise the life of the domes.
We ask our customers to take care of the installation of electricity, water and sewerage with local parties.
If there are already some services to the site, our installation team can, if desired, make the connections from the glamping domes to these facilities. However, we still advise you to contact your local utility suppliers in case there is an emergency and a local installer is required on site.
Our Shelter Dome products come with a warranty period of 1 year, ensuring quality and reliability.
If you require warranty service or support, please reach out to our sales team. They will assist you in addressing any issues or concerns you may have.
Yes, we provide comprehensive after-sales assistance and support. Additionally, we offer spare parts for our products, ensuring ongoing maintenance and longevity.
You can easily reach the Shelter Dome team by sending an email to email@example.com or by using the contact form available on our website.
Our dedicated customer service team will promptly respond to your inquiries within 24 hours.
Yes, we provide detailed resources such as catalogs, manuals, and other informative materials on our website.
You can easily download these resources to gain more information about our products, services, and solutions.
The approval process involves obtaining necessary permits and adhering to local regulations. Our team has extensive experience working with diverse approval processes, and we’re committed to guiding you through this phase smoothly.
You can get in touch with
our sales team via chat, email, or phore and we wil be more than happy to process yor order.
United States Phone: +1 424-254-9172
China Phone: +86 13928858552
No, due to the customized nature of our glamping solutionsand various factors that can affect pricing, we prefer to offer personalized quotations tailored to your specific requirements.
Yes, for more information and to discuss the details of your order, please contact our sales team.
Our products are produced in China and are delivered from our factory in Guangzhou, China mainland.
In addition to the size and where the shipment is being sent to, there may be additional costs for import duties, taxes and other transport-related costs. We check all these details first, to provide you with a customized transport cost with your quotation.
For most orders, we have glamping domes in stock and ready for immediate shipment.
However, in the case of bulk purchases or customized orders, the manufacturing time may vary.
Please contact us to discuss your specific requirements, and we will provide you with an estimated timeline for manufacturing and delivery.
YES. We provide order tracking services to ensure that you can monitor the progress of your shipment during transit.
Regular maintenance is essential for optimal performance. We recommend inspecting the dome’s structural integrity, checking for any wear and tear, and ensuring proper sealing at least twice a year. This proactive approach extends the lifespan of your dome.
Site preparation includes clearing the area, ensuring a level foundation, and providing utility connections. Our team can offer the decker drawings and installation guidance, and collaborate with your contractors to ensure a smooth setup.
Upon delivery, inspect components for any damage. Store them in a dry, covered area to prevent exposure to the elements. When installing, follow the provided instructions meticulously to ensure a secure and successful setup.
To place an order, discuss your project details with our team. We offer the payment as a 50% deposit paid in advance, the balance before shipment. The downpayment includes kinds of pre-planning service.
Dome assembly involves following our comprehensive instructions provided with the kit. The process generally includes connecting the frame, attaching the cover, and integrating necessary features like doors and windows. Our support team is available to assist you throughout the assembly process.
Our glamping domes have been proven to withstand a thick layer of snow.
If there is a high chance of snow in your region, we’ll provide the dome frame with an extra supporting beam so that it can withstand an even greater load of snow.
All our glamping domes can withstand heavy rain because the PVC membranes and transparent panoramic bay windows are waterproof.
In addition to this, the bottom parts of our domes have special waterproof treatment, so they can be used in heavy rainy days.
In countries where it is often hot for a longer period, an air conditioning unit is usually recommended for installation in our glamping domes.
We advise you to contact a local air conditioning specialist to discuss the possible options.
You can order insulation cloth to hang in the glamping domes.
It is also possible to insulate the floors of the glamping domes on request. Please contact us to discuss the possibilities.